Request deletion in the app
You can request account deletion in the Ari app. Guests use the same steps.
- 계정 및 개인정보 (Account and privacy) → 데이터 및 개인정보 (Data and privacy) → 회원탈퇴 및 계정 삭제 요청 (Delete account; guests see 게스트 데이터 삭제 요청)
- You are signed out on every device at once and can no longer use the account.
- Your account and data are deleted automatically 7 days after the request.
- Birth details kept only on your device can be removed with 내 출생 정보 삭제 (Delete my birth details) on the same screen.
If you cannot use the app
Email support@jambo.team with the subject ‘Ari account deletion request.’ To verify it is you, send it from the email address you signed in to Ari with (if you used Hide My Email with Apple, that address).
- Do not include passwords, sign-in codes, full store receipts or birth details in the email.
- If you used Ari only as a guest and removed the app, we may have no way to find the guest record on our server.
What is deleted and what is kept
After the 7-day grace period, the following is deleted and cannot be restored.
- Deleted: your account and sign-in links, birth details in your own and relationship profiles, consultation questions and answers, credit, entitlement, attendance and coupon records, and app usage statistics.
- Kept: payment transaction records, unlinked from your account, for 5 years, and email support records for 3 years, as Korean e-commerce law requires.
- The record that deletion finished holds only the request number, request and completion times, and the number of transaction records kept; no email, birth details or consultation content.
- Deleting your account does not cancel an App Store or Google Play subscription; cancel it in the store.
Timing and contact
Requests made in the app are completed automatically after 7 days. Email requests are handled without delay after verification, within 30 days at the latest.
- To withdraw a request before deletion finishes, contact support@jambo.team.
- Completed deletion cannot be undone.